Change Requests

Click Here to Access GSMP Change Requests and Work Orders

Change Request (CR) is the vehicle for updating the GS1 system of standards. Change Requests are submitted by the GSMP community using our online CR system. Once a Change Request is entered into our system, it receives a CR Number and is then assessed by GS1. Upon prioritization from GS1, a Change Request becomes a GSMP Work Order (WO) and the CR Number becomes a WO Number (Standards development work begins).

For example, if a Change Request is submitted and becomes CO 07-000423, upon approval by GS1 it becomes WO 07-000423.

Once a Work Order is created, GS1 will classify it based on the work effort required and the level of approval needed to assign/prioritize the necessary resources. There are three classifications of Work Orders:

Simple
Complex
Project

The diagram below shows how Change Requests are routed through the GSMP and become Work Orders.

Simple Work Orders

Work Orders are classified as “Simple” when the work effort is not expected to require the creation of a dedicated Work Group (WG) after routing to one of the standing Business Requirements Groups (BRG). User support is required for each Simple Work Order, but a Commitment-To-Implement or Pilot is not required. It is left to the discretion of the BRG to determine if a Simple Work Order needs to be reclassified to “Complex” based upon additional learnings gained during the development of the standards.

Simple Work Orders generally encompass work efforts that support maintenance to existing standards as opposed to development of new functionality.

Complex Work Orders

A Work Order (WO) is classified as “Complex” when it requires the creation of a dedicated Work Group (WG). Complex WOs may not be required to follow all of the first five high level process steps (example: a Complex Work Order entered as the result of Piloting). All Complex Work Orders require the completion of one of the following:

Project Description Document (PDD)
Business Case Document (BCD)

Each of these documents are submitted to the appropriate Business Unit Manager for approval. Complex Work Orders generally encompass work efforts that support development of new functionality as opposed to maintenance to existing standards.

Click here to see how Work Orders are categorized as either Simple or Complex

Project Work Orders

A GS1 Project Work Order is a strategic effort, which requires Board Committee for Standards (BCS) and General Assembly approval to initiate work and enables new functionality or provides a dramatic enhancement to the current functionality provided by the GS1 System. GS1 Projects will be prioritized based upon implementation commitment. All GS1 Projects require the completion of a Statement of Work (SOW) that needs to be submitted to the appropriate Business Unit Manager for approval.
The following characteristics exist for potential GS1 Projects:

New functionality added to the existing standards (e.g., Price Standards, RSS)
Significant resource level (Could result in multiple work efforts / multiple groups)
High implementation impact / level to which business process needs to change
On boarding of new sectors
Requires significant investments from GS1 for Implementation Support

Submitting a Change Request

Change requests are submitted by using our online Change Request system. You will be asked a series of questions that will help GS1 determine your business needs.

Submit a CR by using our online Change Requests System

Healthcare User Group (HUG) Change Requests
Individuals involved in the GS1 Healthcare User Group (HUG) should not use the Online form to submit Change Requests. Instead they must fill out a GSMP HUG Change Request form and email it to opsgsmp@gs1.org. If additional information is required, attachment files may be submitted along with the form. Be sure to identify the names of the additional files by listing them in the space provided.

Click here to download the GS1 Healthcare User Group (HUG) form